joye 9's Privacy Policy

joye 9 is an online gaming and betting platform that provides casino games, sports betting, and live gaming services to users in Bangladesh. This Privacy Policy ("Policy") applies to the joye 9 website, mobile application, and all other digital services.

This policy describes what information we collect when you use our services, how that information is processed, and the measures we take to protect your privacy. This document is an integral part of our Terms and Conditions.

If you are at least 21 years old and register on the joye 9 platform or use any of our services, you will be considered to have automatically given your consent to this privacy policy. If you do not agree, please refrain from using our services.

joye 9 collects and processes the following types of information:

2.1 Identity Information

• Full name and date of birth
• National ID card or passport number (for identity verification)
• Current address
• Email address and mobile number

2.2 Financial Information

• Records of deposit and withdrawal transactions
• Payment method details — bKash, Nagad, Rocket, Upay, or bank transfer account information
• Account balance and betting history

2.3 Technical and Usage Information

• IP address, device type, and operating system
• Browser type and language settings
• Website visit times and page navigation patterns
• Game session data and preferred game categories

2.4 Communication Information

• Records of messages exchanged via live chat and email support
• Complaints and feedback details

joye 9 collects information through the following methods:

3.1 Information Provided Directly

You provide information directly to us when you fill in a registration form, make a deposit, contact support, or take part in a promotion.

3.2 Automatically Collected Information

When you use the website or app, certain information is collected automatically through cookies, log files, and similar technologies. This includes your browsing behaviour, device information, and session data.

3.3 Information Received from Third Parties

We may receive certain information about you from trusted third-party verification services for identity verification purposes. Payment processors share transaction confirmation details with us.

joye 9 uses the information collected for the following purposes:

4.1 Account Management and Identity Verification

We need your identity information to create, manage, and secure your account. This verification process is essential to prevent fraud and maintain a fair gaming environment.

4.2 Processing Financial Transactions

Financial information is used to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer. Records of all transactions are kept securely.

4.3 Service Improvement

By analysing your gaming preferences and behaviour, we work to make our services more personalised and relevant. As a result, you may receive game recommendations based on your preferences.

4.4 Promotional Communications

If you have given your consent, we may send you information about new bonus offers, tournaments, and promotions to your email or mobile. You may request to stop receiving such communications at any time.

4.5 Responsible Gaming Support

By monitoring patterns in your gaming behaviour, we provide helpful information where needed. In line with our responsible gaming guidelines, we may contact you if any unusual gaming pattern is identified.

joye 9 may share your information with third parties in the following limited circumstances:

5.1 Service Providers

Selected third-party services are used for payment processing, identity verification, data analysis, and technical infrastructure management. These providers receive only the data needed for their specific tasks and operate under strict confidentiality agreements.

5.2 Legal Obligations

We may be required to disclose certain information under court orders, lawful requests from government authorities, or applicable law. Such disclosures are always kept to the minimum amount necessary and limited to the specific purpose.

5.3 Fraud and Money Laundering Prevention

In cases of suspicious transactions or account activity, relevant authorities may be informed. This is done to protect your interests and those of all users.

5.4 Business Transfers

In the event of a merger, acquisition, or asset sale, user data may be transferred. We will notify users in advance in such circumstances.

Cookies and similar tracking technologies are used on the joye 9 website and app. These improve the functionality of the website and make your experience easier.

6.1 Essential Cookies

These cookies are necessary for the core functionality of the website. They are used to keep your login session active, for security verification, and for basic navigation. These cookies cannot be disabled.

6.2 Performance Cookies

Performance cookies are used to analyse which pages are used most and whether there are any issues on the website. This information is collected entirely anonymously.

6.3 Preference Cookies

These cookies are used to remember your language preferences, display settings, and login details. They make each of your visits more personalised.

Most browsers provide options to control cookies. However, disabling cookies may limit some functionality of the website.

7.1 Retention Period

Financial transaction records are retained while your account is active and for a set period after account closure (generally 5 to 7 years) to meet legal and regulatory obligations. Once the required period has ended, data is securely deleted.

7.2 Technical Security

joye 9 takes the following technical measures to protect your information:

• All data transmission is secured through SSL (Secure Socket Layer) encryption
• Sensitive information stored in the database is kept in encrypted form
• Regular security audits and vulnerability assessments are conducted
• Account security is ensured through two-step verification (OTP)
• Firewalls and intrusion detection systems are used to identify unauthorised access

7.3 Access Controls

Only authorised staff can access sensitive user data, and their access is limited to the information required for their specific responsibilities. All data access is logged and reviewed regularly.

As a joye 9 user, you have the following rights regarding your personal information:

8.1 Right to Access

You have the right to know what information we hold about you and how it is being used. You may make this request to our support team at any time.

8.2 Right to Correction

If any information stored in your account is incorrect or out of date, you may request that it be corrected. Keeping your information accurate is also important for secure transactions.

8.3 Right to Request Deletion

In certain circumstances, particularly when there is no legal basis for retaining the data, you may request that your information be deleted. However, some data must be kept for a set period due to legal obligations.

8.4 Right to Object to Processing

You may object to your information being used for marketing or profit-based profiling. We process such requests to stop this type of use as quickly as possible.

8.5 Right to Withdraw Consent

If you have previously given consent to promotional communications, you may withdraw that consent at any time. Withdrawing consent does not affect your use of the core service.

To exercise any of the above rights, please contact our support team. We aim to respond to all requests within 30 working days of receipt.

All services at joye 9 are intended solely for individuals aged 21 or above. We do not knowingly collect personal information from minors, and we do not permit them to open accounts.

Age verification at the time of registration is a mandatory process. If we become aware that a minor is using our platform, that account will be closed immediately and any collected data will be deleted.

We ask parents and guardians — if your child has accidentally created an account on this platform, please contact us immediately. For more information on responsible gaming, please learn about our site and its goals.

joye 9 may revise this privacy policy from time to time. Changes will be published on this page with the update date clearly noted.

For significant changes, we will notify you in advance by email or through a platform notification. If you continue to use our services after the changes, it will be understood that you agree to the updated policy.

We can provide a copy of previous versions upon request. If you have any questions about this policy or our general terms and conditions, please contact us.

If you have any questions, requests, or complaints regarding this privacy policy, please contact our support team:

• Live Chat: 24 hours, 7 days a week — in both Bangla and English
• Email: [email protected]

For common questions, you can also visit our Frequently Asked Questions (FAQ) section — many common questions are answered there in detail.